Built for MSP owners and leadership teams

Turn your ConnectWise data into decisions that protect revenue.

Gruvy helps small to mid-sized MSPs catch churn risk early, plan staffing with real ticket intelligence, and get instant answers through chat and search right inside ConnectWise.

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Embedded directly in ConnectWise
US-hosted infrastructure
Fast setup for teams of 10-20

Leadership Snapshot

Live from your ConnectWise data

Accounts flagged

Need manager follow-up this week

Ticket trend

+14%

Infrastructure queue growth

Current priorities

3 key clients show sentiment decline over 2 weeks
Escalations tied to after-hours load on network team
Chat answers cut technician lookup time on recurring tickets

Revenue protected

Surface churn risk before renewals become urgent

Smarter staffing

Use real demand data instead of weekly guesswork

Faster execution

Give service leaders answers without tool switching

Why MSP leadership teams choose Gruvy

Move from reactive firefighting to proactive growth.

Get ahead of churn

Real-time and historical sentiment analysis flags at-risk client relationships before renewals are on the line.

See churn prevention

Plan staffing with real demand data

Every ticket is automatically categorized and enriched with technology context, so leadership sees workload trends early.

See operational intelligence

Get answers without adding another tool

Chat and advanced search are embedded directly in ConnectWise, so your team moves faster in the workflow they already use.

See team impact

Revenue protection

Know which accounts need attention before they churn.

Gruvy continuously analyzes both real-time and historical customer sentiment so leadership can spot risk patterns early and act before account health slips.

Catch silent risk signals in ticket language and trends
Coach account managers with context, not guesswork
Prioritize by business impact and account value

Signals your leadership team can act on

Sentiment direction
Track where client tone is improving, stable, or heading toward churn risk.
Escalation pressure
Surface accounts where issue severity and frustration are rising together.
Renewal readiness
Walk into QBRs and renewals with trend data your team can trust.

Operational intelligence in your weekly cadence

Monday planning
See workload shifts by category and allocate your strongest technicians accordingly.
Midweek execution
Use chat and search to remove blockers and shorten ticket resolution loops.
Friday review
Measure demand trends and prep concrete hiring or training decisions.

Operational intelligence

Steer hiring, delivery, and margin with confidence.

Gruvy turns raw ConnectWise activity into leadership-level insight, so you can make smarter staffing and service mix decisions without waiting on manual reporting.

Categorize every ticket automatically with technology context
Chat and search your ConnectWise data in seconds
Adopt faster with lower operational risk

Built for ownership and delegated execution

Give every role clarity on what to do next.

For MSP owners

Protect recurring revenue and make strategic decisions with visibility into customer risk, service demand, and operational bottlenecks.

Retain more clients by acting on sentiment trends early
Improve margin by aligning staffing to actual demand
Grow confidently with better signal from existing data

For service and account leadership

Replace reactive status checks with real-time insight and give your team immediate answers in the tools they already use every day.

Identify at-risk clients before renewals and QBRs
Triage faster with chat and stronger ConnectWise search
Drive consistent execution without workflow disruption

See what your ConnectWise data has been trying to tell you.

Start your trial and get leadership-level insight your team can act on this week.

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